For Consumers

Before You Move

Moving can be stressful, but it doesn’t have to be. Know your rights and responsibilities as a consumer.

  • When choosing a mover, make sure your mover is registered with TxDMV by calling 800-299-1700, option 3, or visiting www.dmv.state.tx.us.
  • Check the mover's registration number to make sure it is active, then check references and complaint history BEFORE entering into a moving services contract.
  • Get multiple bids to determine which mover offers the services you need at a price within your budget.
  • Don't be afraid to ask questions, and make sure you get everything in writing, including the full company name, physical address and telephone number of the mover.

During Your Move

The following are important things to keep in mind during your move.

  • Tools - hammer, screwdriver, utility knife, nails, tape, flashlight, light bulbs, etc.
  • Payment for the movers, the moving services contract and attachments.
  • Bathroom needs - towels, soap, toilet paper, shower curtain, etc.
  • Kitchen needs - snacks, drinks, disposable utensils, cups, plates, etc.
  • Cleaning needs - sponges, cleansers, broom, dustpan, garbage bags, etc.
  • Personal needs - eyeglasses, medications, telephone, alarm clock, clothes, keys, etc.
  • Children's games and toys
  • Pet supplies - water, food, identification tag with new address.
  • Anything else you might need during the first day in your new home.

After Your Move

If you have questions after your move, SMA is here to help.

  • Be prepared to pay the maximum amount of money shown on the written proposal.
  • The proposal must explain when you will be required to pay your mover and what forms of payment are accepted, such as personal checks or credit cards.
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